Shipping & Returns

Shipping

All orders are shipped within 1–2 days from the date of order and will be delivered on or before 6–8 working days from the date of dispatch.

Please note: We take a minimum of 2–4 working days to prepare and dispatch a custom order.

Returns and Exchanges

As each order is specially made for your child, we do not accept returns.

We understand that choosing the right size for growing kids can sometimes be tricky. That’s why we offer a 5-Day Easy Size Exchange if the size you received isn’t the right fit for your child.

5-Day Easy Size Exchange Policy:

Little ones grow fast, and getting the fit right can be tricky! While we don't offer returns or refunds, we want your child to have the perfect fit. You can request a size exchange within 5 days of delivery, and we’ll help swap it hassle-free!

The Quick Rules:

Keep It Fresh: Items must be unworn, unwashed, unused, in original packaging, and have all tags attached. Keep your order ID or proof of purchase handy! 
Sale Items: Items bought on sale, during promotions, or with discount codes are final sale and cannot be exchanged. 
One-Time Swap: We allow one (1) size exchange per order.

How to Request an Exchange:

1. Drop us an email at info@thebasictribe.in within 5 days of delivery. 
2. Include your Order ID, the reason for exchange, and the new size you need. 
3. Once approved, we'll email you the address to ship the package back to us. 

Please note: Customers are responsible for shipping the item back to our return address. Items sent back without emailing us first won't be accepted.

What Happens Next? Once your item arrives and passes our quick check, we’ll get your new size ready.
If the size is out of stock, give us 2 to 5 business days to custom-make a fresh piece for your little one! 
On the rare chance we can't recreate the outfit, we will issue a full refund to your original payment method once the return is checked in.

Have questions? We're always here to help at info@thebasictribe.in

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

In case of damages or issues, you will be eligible for a return. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return in case of damages, you can contact us at info@thebasictribe.in within 48 hours of receiving the product. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Our quality check team will verify the details and contact you via mobile/email for the required action. Your email should mention all the details pertaining to your order along with images of the defect or complaint.

The product must be received within 15 days from the date our team clears the issue with you.

You can always contact us for any return-related questions at info@thebasictribe.in.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund is approved or not. If approved, the refund will be processed to your original payment method.

Please note that it may take some time for your bank or credit card company to process and post the refund. Refunds are processed within a maximum of 4–5 working days from the date of confirmation.

Incorrect or incomplete shipping addresses, or delivery attempts refused by the recipient, will not be eligible for refunds.