Policies
SHIPPING
We at The Basic Tribe understand the excitement of receiving your order promptly. Here's what you need to know about our shipping options:
Order Processing: All orders are carefully processed within 2-4 working days from the date of order placement. Our team works diligently to ensure your items are prepared for shipment with meticulous attention to detail.
Delivery Time: Once dispatched, you can expect your order to reach you within 6-8 working days depending on the distance from our registered office. We prioritise reliable shipping services to ensure your purchase arrives safely and on time.
Custom Orders: If you've opted for a custom order, please allow a minimum of 3-5 additional working days for our team to prepare and dispatch your personalised items.
Please note that shipping times may vary based on your location, and any potential delays due to unforeseen circumstances will be communicated promptly.
RETURNS
We want your every purchase from The Basic Tribe to meet and exceed your expectations. Here's our policy regarding returns:
Garment Quality: Each garment is crafted with meticulous detail and designed for a comfortable fit for your child. Before placing an order, we recommend referring to our comprehensive size charts to ensure the perfect fit for your little one.
Returns/Exchanges: We take pride in the quality of our products, and we want you to be satisfied with your purchase. As a result, we do not offer returns or exchanges on garments once they have been sold unless they arrive damaged.
Damaged Items: In the rare event that you receive a damaged item, please contact our customer support team at info@thebasictribe.in. You can also send us a Whatsapp within 48 hours of receiving your order. We will work swiftly to address the issue and provide a suitable resolution.
Size Charts
Size charts are conveniently located on our website, accessible under each product. Simply navigate to the product page, and you'll find detailed size charts to assist you in selecting the perfect size for your child.
Our size recommendations are designed for accuracy. To ensure the best fit, we recommend checking the measurements of your child against the size chart provided. All our garments are crafted with a comfort fit in mind. If you have any queries or need assistance with sizing before placing your order, feel free to get in touch with us. We're here to help.
Fabric Information
Explore our sustainable kids' clothing (1-8 years) in this Fabric Guide.
Fabric Types:Experience the softness of garments crafted with love from organic cotton and handwoven cotton for a gentle and eco-friendly touch.
Sustainability Commitment:Our vibrant colors come from azo-free dyes, embodying a commitment to safe and environmentally conscious practices.
Care Instructions:Show your organic cotton garment some love by hand washing in cold water with a mild pH-neutral soap. Avoid soaking, bleaching, or wringing. Wash dark colors separately, air dry in the shade, and iron before use.
Opt for The Basic Tribe– where sustainability meets style and comfort.
Bursting some MYTHS about kid's clothing
Myth 1: Higher Price Equals Better Quality: In the world of kids' clothing, the misconception that a higher price guarantees better quality is prevalent.We challenge this myth by demonstrating that superior quality doesn't have to come with a hefty price tag. Our commitment lies in sourcing high-quality materials and employing efficient manufacturing processes, allowing us to offer durable and well-crafted garments at affordable prices.
Myth 2: Kids Outgrow Clothes Quickly, Quality Doesn't Matter:
Contrary to the belief that children's clothing is a short-term investment due to rapid growth, we emphasize the importance of quality for durability and longevity. We design our garments to withstand the active lifestyle of children and prioritize quality construction. This not only ensures that the clothing lasts longer but also makes it suitable for passing down to younger siblings or friends, making it a sustainable and cost-effective choice for families.
Myth 3: All Sustainable Kids Clothing is Expensive:
While there's a misconception that sustainable kids' clothing comes with a hefty price, we offer affordable options without compromising on sustainability. We believe that eco-friendly and ethically produced clothing should be accessible to all families.
Myth 4: Kids Don't Notice Fabric Quality:
Our founder and team members are parents themselves that is why we understand that, for kids, comfort is key. Kids are discerning in their preferences, and they appreciate the softness and coziness that come with high-quality materials. Our commitment to using premium fabrics not only ensures a comfortable experience for the little ones but also contributes to the overall satisfaction of both parents and children alike.